We are available to mediate disputes in South Wales and across the UK.
Telephone : please note that we are changing telephone providers and are currently only contactable by email on the address below.
Email: admin@monmediation.co.uk
If you would like to consider mediation as a means of resolving your dispute, please feel free to telephone or email us.
Complaints
If you are dissatisfied with the service or our conduct as mediators, please contact us by email within 14 days of the complaint arising. All complaints will be acknowledged in writing within 5 working days of receipt and will be investigated and responded to by us within 10 working days of receipt. If the complainant is not happy with the response we will refer the complaint to another mediator for an independent review and response within 28 days. If further time is required, the complainant will be notified of this in writing. Should the response not be accepted the complainant can appeal to the Civil Mediation Council under its Complaints Procedure which can be found here https://civilmediation.org/for-the-public/complaints/